If you have a question that is not answered below, please email us firstname.lastname@example.org
Q: What is a party bus?
A: A vehicle which is similar in layout and features to a limo bus, but not as fancy and only about 1/2 the price. Adult beverages are allowed on the bus as long as everyone on the bus is 21 or older.
Q: What is the itinerary?
A: It's up to you. Arrangements are to be made by your group. We provide transportation only, if you need assistance with event planning contact email@example.com.
Q: What is your Round Trip Service?
A: Pick up at one location, (bus is required to leave within 15 minutes of designated pickup time), drop off at one location, a minimum of 3 hours off the bus, return to pickup location. Cost depends on size of bus, pickup and drop off locations. Typically it is a 4 hour charge. Call for quote.
Q: How does the money part work?
A: Normally, a $200-500 deposit is required to guarantee the bus. The balance is due in cash or check upon arrival of the bus. Credit card payments have to be processed the day before your ride.
A: Cancellations by us are fully refundable. A cancellation by you are sometimes refundable depending on the situation, and time of cancellation. Deposits to hold the booking are not refundable at anytime. Weather related (snow, etc.) cancellations are normally issued as a credit for use at a later date.
Q: Is gratuity included?
A: Gratuity is posted to hourly rates. Don’t hesitate to reward your driver for exceptional service above and beyond the 20% gratuity.
Q: When does the hourly rate begin?
A: The hourly rate begins upon arrival at pick up point, not departure of pick up point.
Q: Is there a minimum amount of time?
A: Our minimum is 4 hours on any booking.
Q: What about Holidays like New Years Eve and Forth of July?
A: Holidays have a 6 hour minimum
Q: What if the bus is late?
A: We make every effort to be on time. Sometimes due to traffic and other circumstances not in our control, the bus could be a little late. Your time will be extended to compensate.
Q: Where can I take the bus?
A: Each of our buses have varying distance restrictions. Please inquire regarding your requirements.
Q: Can the bus just drive us around or do we have to get on and off the bus?
A: The bus can be used as you like.
Q: Can we bring our own alcohol?
A: Yes. but we do NOT provide alcohol of any kind.
Q: Does everyone have to be 21?
A: If there is alcohol on the bus, everyone must be 21. You will be required to show proof of your age.
Q: What if people under 21 are found to be drinking on the bus?
A: The ride will be immediately terminated, no refund will be issued.
Q: Can we smoke?
Q: Who is responsible for damage to the bus?
A: The person that rents the bus is responsible for any cost to repair the damage.
Q: Can we make special requests such as meals, exotic entertainment, and decorations?
A: Yes, but we won’t fill these requests, you can do it yourself.
TO ENSURE THE SAFETY OF YOU AND YOUR GROUP, WE ASK THAT YOU OBSERVE THE FOLLOWING RULES REGARDING WEAPONS AND ILLEGAL SUBSTANCES:
WEAPONS: WEAPONS OF ANY KIND ARE NOT ALLOWED ON THE BUS. THIS IS A MAJOR SAFETY CONCERN, AS IT PUTS EVERYONE ON THE BUS AT RISK. TELL EVERYONE IN YOUR GROUP TO LEAVE THEM AT HOME.
ILLEGAL SUBSTANCES: THIS INCLUDES THE TRADITIONAL 'DRUGS' AS WELL AS ILLEGAL PRESCRIPTIONS AND ANYTHING OF THAT NATURE. THEY ARE JUST AS ILLEGAL ON OUR BUSES AS THEY ARE EVERYWHERE ELSE.
IF THE DRIVER HAS REASON TO BELIEVE THAT ANY OF THE ABOVE ITEMS ARE PRESENT ON THE BUS AT ANY TIME, THEY RESERVE THE RIGHT TO TERMINATE THE RENTAL WITH NO REFUND AND NOTIFY THE AUTHORITIES.TYPE YOUR PARAGRAPH HERE.Type your paragraph here.
While alcohol is allowed on the bus, the following rules do apply:
We are unable to supply any alcohol along with your rental. This includes pre-stocking the bus with alcohol you provide. Any alcohol must be brought on by you or your group.
You are welcome to bring your own alcohol on the bus, as long as you observe the following:
Everyone on the bus must be 21 or older if any alcohol is present. It does not matter if they are drinking or not, you cannot have alcohol on the bus with underage passengers. If the driver has reason to believe any of the passengers are underage when alcohol is present, they reserve the right to terminate the rental with no refund and notify the authorities.
There are two items that we ask you not to bring on the bus:
Jello shots: Unfortunately these tend to be a bit too messy and usually require excessive cleanup.
Kegs: This one is a federal law, you're not allowed to have kegs on transportation vehicles such as buses for safety reasons.
We are not responsible for verifying the ages of your passengers, that is your job. If anyone on the bus is found to be underage you are the one who is liable, so please be responsible and make sure everyone in your group is of drinking age. Being arrested for providing alcohol to minors is a sure way to kill the party mood.
In addition, there are a few things you will want to make note of:
Please note that the laws regarding alcohol are slightly different in South Carolina, meaning that you are not allowed to have any open containers on the bus at all. Keep this in mind if you are planning to cross the state line during your rental, and be sure to remove any open containers first.
While you are allowed to drink on for-hire vehicles such as party buses, once you step off the bus the laws against drinking in public apply. If you step off the bus with a drink in your hand on public property and a police officer sees you, you will most likely be arrested right there.
The deposit is due at time of booking, and your bus will not be reserved until we have the deposit in. Reservations are first come first serve, and we are unable to hold a bus or guarantee a date for you until we have a deposit.
The deposit must be paid all at once; we are unable to take partial deposits or split the deposit up among multiple payments.
Please be aware that the deposit paid to book a bus is not refundable.
In the event your rental is cancelled before it begins, any money you have paid towards the balance will be refunded (minus the deposit). The refund method is as follows:
Credit Card: If you paid for your rental using a credit card, the refund will go to that same card. We are unable to refund money to different credit cards, even if they go to the same account. It must be the same credit card number that was used for the original payment.
Check, Cash, or Other: A check for the refund amount will be mailed to the address on your rental agreement. We are unable to send the refund to any address other than the one given on the rental agreement.
Once the rental has begun, there are no refunds.
Please be aware that you are responsible for any damage caused to the bus by you or any members of your group during the rental. This also includes excessive cleanup fees. Be sure the members of your group are responsible and safe so you do not end up having to pay for the one person who thought it would be funny to kick a few windows out.
Charlotte Party Charters, Inc.